How much is shipping?
We have a standard shipping rate of $10 for delivery across Australia.
We only ship within Australia and our current courier service provider is AusPost.
When will I receive my order?
We endeavour to get your order dispatched within 2 business days after your order is placed. We expect delays after a long weekend.
After your order leaves Simply Syrups, it should take between 3 - 7 business days to get to your place. Please email sales@syrups.nz if your order hasn't arrived one week after dispatch.
You must notify us within 7 days of the dispatch date if you have still not received your order.
Damaged/ Faulty items
We take every care when packing your order as our products are fragile. Your order will be packaged in protective glass bottle packaging, where applicable, to protect it on its journey. We then rely on a third-party courier to deliver your order in the same condition it leaves us. If your order is damaged in transit, please contact us immediately. Please email us with photographic evidence and provide full details of condition/damage. Please do NOT dispose of any items until advised to by us, as we are often required to return these to the courier for inspection. Any issues MUST be raised within 7 days of receipt of order (validated by courier tracking) for refund or replacement.
Returns/ Refunds
You agree that any refunds requested after purchase are provided only at the discretion of Simply Syrups. Simply Syrups is not obliged to refund if you have simply changed your mind, decided you did not like the purchase or had no use for it. We will issue a credit note or refund only if the items are in a brand new re-sellable condition. Refunds for change of mind that have been processed via Afterpay will incur a 7% charge to cover our fees with the company.
Order errors will be refunded or resent at the discretion of Simply Syrups. All orders are sent with authority to leave unless signature required is asked for. You have 7 days after delivery to raise a query with Simply Syrups should anything be incorrect or damaged in your order. After such time Simply Syrups assumes everything is correct and orders are closed with no further changes or refunds to me made.
