How much is shipping?
We ship Australia-wide with Australia Post. Standard shipping rates are:
| State/Territory | Rate |
|---|---|
| QLD | $13 |
| ACT, NSW, VIC | $15 |
| SA, TAS, WA | $17 |
| NT | $19 |
We currently only ship within Australia. We offer free shipping for all orders over $100!
Can I collect my order or shop in store?
Yes! If you're in the Brisbane area you are more than welcome to call in and say hi to us and buy your products on site. We have EFTPOS facilities available. Click and collect orders are usually ready for pick up within 24 hours, but if you need it earlier give us a call.
We are based at Unit 8/20 Rivergate Pl, Murarrie QLD 4172 and open Monday to Friday, 9am to 4pm.
When will I receive my order?
We aim to dispatch your order within 2 business days of purchase. Please allow extra time after long weekends. Once dispatched, delivery usually takes 3-7 business days. If your order hasn't arrived within 7 business days of dispatch, please email sales@syrups.nz with your order number and we'll look into it for you.
Damaged or faulty items
Some of our products are fragile, so we pack every order carefully in protective glass bottle packaging where applicable. We rely on Australia Post to deliver it in the same condition it leaves us, but if something arrives damaged, we'll make it right. Please email us within 7 days of delivery (as shown in courier tracking) with:
- Your order number
- Clear photos of the damage, including the packaging
- A brief description of the issue
Please don't throw anything away until we've spoken, as we may need to return items to the courier for inspection. We'll arrange a replacement or refund once we've reviewed your claim.
Refund Policy
Change of mind
We're not obliged to provide a refund if you've changed your mind, decided you don't like the product, or no longer need it. At our discretion, we may offer a refund or store credit if the items are unopened, unused, and in brand-new, re-sellable condition. If we approve a change-of-mind return:
- You are responsible for the cost of return postage, and for additional postage if you place a new order.
- Refunds for orders paid via Afterpay will incur a 7% fee to cover the fees we're charged by Afterpay.
Incorrect, damaged, or faulty orders
If your order arrives incorrect, damaged, or faulty, please contact us within 7 days of delivery with your order number and photos of the issue. We'll arrange a replacement, resend, or refund, and we'll cover the return postage where a return is needed.
Delivery
All orders are sent with authority to leave unless you request signature on delivery at checkout. We can't accept responsibility for parcels left in accordance with this instruction, so please request signature on delivery if you'd like one.
Time limit
Please report any issues within 7 days of delivery. After this period, we'll treat your order as received correctly and closed.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a repair, replacement, or refund for a major failure with a product.
