Shipping and Returns

How much is shipping?

We do not deliver to PO boxes.
We only ship within Australia.
We use a third-party picking, packing and courier service.
 

When will I receive my order?

We endeavour to get your order out within 2 business days after your order is placed. We expect delays after a long weekend.
After your order leaves Simply Syrups, it should take two to three business days to get to your place. Please email sales@syrups.nz if your order hasn't arrived five business days after dispatch.  
You must notify us within 7 days of the dispatch date if you have still not received your order.

 

Damaged/ Faulty items

We take every care when packing your order as our products are fragile.  Your order will be packaged in protective netting and glass bottle packaging, where applicable, to protect it on its journey.  We then rely on a third-party courier to deliver your order in the same condition it leaves us. If your order is damaged in transit, please contact us immediately.  Please email us with photographic evidence and provide full details of condition/damage. Please do NOT dispose of any items until advised to by us as we are often required to return these to the courier for inspection. Any issues MUST be raised within 7 days of receipt of order (validated by courier tracking) for refund or replacement. 

Returns/ Refunds

You agree that any refunds requested after purchase are provided only at the discretion of Simply Syrups. Simply Syrups is not obliged to refund if you have simply changed your mind, decided you did not like the purchase or had no use for it. We will issue a credit note or refund only if the items are in a brand new re-sellable condition. Refunds for change of mind that have been processed via Afterpay will incur a 7% charge to cover our fees with the company. 

Order errors will be refunded or resent at the discretion of Simply Syrups. All orders are sent with authority to leave unless signature required is asked for. You have 7 days after delivery to raise a query with Simply Syrups should anything be incorrect or damaged in your order. After such time Simply Syrups assumes everything is correct and orders are closed with no further changes or refunds to me made.